There was an undeniable excitement mixed with a bit of nervousness. Putting Soutle in the hands of real users was the moment we had been waiting for, but also the moment when we’d finally start to see how our work really held up under real-world conditions, which can be a bit intimidating if we’re being honest.
When it came to finding testers for Soutle, we didn’t have to look far. We already had a waitlist of over 200 people who had shown interest in our app during the initial development phase.
We also had a strong network of friends and colleagues within the industry. Their insights were invaluable, ensuring we had a well-rounded perspective.
So, we sent out beta-testing invites to everyone on our waitlist, and about 15 people signed up. Now, 15 is a small number, but it’s an encouraging start, considering we would have been happy with even one or two participants.
The beauty of beta testing is that, no matter how thorough your initial development and internal testing are, you can never predict everything. There’s always more to uncover once people start using your solution in ways you didn’t think of.
Thanks to the feedback and insights we got from our testers, we realized that the video editing experience wasn’t as smooth as we had thought it to be. It wasn’t a very huge issue, but it was enough to send us back to the drawing board.
To address the user experience issue, we’re currently working on adopting a timeline-based video editing flow, which we hope will make the entire editing process smoother and more intuitive. Along with that, we’re also working on adding even more exciting features that we can’t wait to roll out.
During the beta testing we also warmed up our customer support desk. As users began exploring Soutle, we started receiving inquiries about how to get set up.
A few testers had trouble logging in, and others had questions about features they were still getting familiar with. These were the types of things we expected, but it was still important to see how we would handle it in real-time.
Customer satisfaction has always been a top priority for us, so this was a good test for our support team. We wanted to make sure we were quick, clear, and helpful. It was reassuring to see that we could address these minor issues efficiently and keep testers happy.
As we look back on this beta testing phase, it’s clear how crucial it is in this journey. It’s not just about uncovering the problems we missed or fixing bugs, it’s about every single piece of feedback and insight we got.
To all of our testers, thank you. Your feedback, your time, and your patience mean the world to us. You’re helping us build something that we’re incredibly proud of, and we couldn’t do it without you.
We’re so grateful for your support, and we can’t wait to show you what’s next.
Stay up-to-date on what’s happening with the development of Soutle! Check out this post: Product Update: Social Media Integration Is Now Available on Soutle.
Until next time!
Ciao!